Where is your hotel losing direct bookings? Ten questions will tell you where to look.
Answer yes or no for your own property. Every "no" comes with the fix. Nothing you click here is saved or sent anywhere.
Search and AI
01In the last month, have you searched for your property on a phone, the way a stranger would?
02Do your name, address and phone number read exactly the same on your website, your Google listing and every OTA?
03Have you checked what ChatGPT or Google's AI tells a traveler about your property this season?
Booking
04On your own website, on a phone, does the first price a guest sees already include every mandatory fee, such as a resort or destination fee?
05Do room names, sizes and views match between your website and the OTAs?
06Have you booked a room on your own website from a phone in the last 90 days?
Before arrival
07Does your confirmation or pre-arrival email answer parking, check-in time and beach access before the guest asks?
08Does that email sound like your hotel, rather than a booking-system template?
Calls and reviews
09Is one named person responsible for answering calls and messages between 4pm and 10pm?
10In the last 90 days, have you read your reviews for repeated questions, not just the scores?
0 of 10 answered
Answer all ten to see your list. Rather have someone check from the outside? See what AI says about your hotel →